Every message to your business, in one window
Telegram, WhatsApp, Viber, Facebook, Instagram, email and the widget on your own site land in a single operator inbox. The AI answers what it can and hands the rest to a person, with the reason attached.
What is inside
One inbox for every channel
Six receivers, one thread list. The operator does not keep six apps open and does not lose a customer between them.
AI first, a person when it matters
The assistant answers from your own knowledge base and escalates to an operator with the reason written down, instead of silently guessing.
A widget for your site
One script tag. It carries its own upload, identify, events and satisfaction rating, so the conversation is not a black box.
Your CRM, not ours
KeyCRM, NetHunt, Odoo, SalesDrive and Google Sheets are wired in, so a lead does not need retyping.
Calls in the same thread
Binotel and Ringostat report the call into the same conversation, next to the messages.
Canned replies and broadcasts
Saved answers for what gets asked daily, and a broadcast when something has to reach everyone.
Analytics on operators and quality
Who answers, how fast, and how the customer rated it afterwards.
Several businesses, one system
Every workspace has its own channels, knowledge base and operators; nothing leaks between them.
Where it runs
Built for a business that answers customers in several messengers at once and keeps losing them between the tabs. Self-hosted on our own server: the conversations stay in our database, not in someone's cloud.
Sign in
One Koss Flow account works for Chat, Kosht and CV.